Cancellation and Refund policy Last Updated: 29/01/2023 Thank you for shopping at https://onlinecom.in/ If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. The following terms are applicable for any products/Service that you purchased with us. INTERPRETATION AND DEFINITIONS Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Exchange Policy: Individual (referred to as either “the Company”,”OCGS”, “We”, “Us” or “Our” in this Agreement) refers to ONC Retail Located at IN. Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. Website refers to My Site, accessible from https://onlinecom.in/ You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. GENERAL REFUND POLICY We want you to be happy with your purchase. If you are not completely satisfied, you can demand for a fix for the product from us and we will either fix it, or Refund your prorated charges for product . You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms: We thank you and appreciate your service or product purchase with us on our Website onlinecom.in . Please read this policy and the ONC Retail terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you. We will strive to meet the specifications and timelines for each service or product you purchase from ONC Retail. However, if we are unable to provide you with the service or product, you will be eligible for a refund based on the following conditions GENERAL REFUND POLICY We want you to be happy with your purchase. If you are not completely satisfied, you can demand for a fix for the product from us and we will either fix it, or Refund your prorated charges for product . You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms: Notes We will only consider a refund if there is a clear, visible deficiency with the service or product purchased from ONC Retail. If a customer requests a refund after paying for a service, but only because they changed their mind, ONC Retail will not provide the refund since there is no fault, defect, or onus on our part. If you change your mind after we have shared the work with you, we will not entertain refund requests. However, we will give you the option of using the amount you paid for an alternative service in ONC Retail, and the amount can be applied in full or in part towards the new service. If a refund request is made more than 30 days after the completion of a service or product purchase. we have notified the customer of the completion through email or other means of communication, the refund request will be considered invalid and will not be processed. If the request for the refund has been approved by ONC Retail , the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest. General Cancellation Policy You are given 24 hous to ask for the cancellation and ask for a refund(3% refund fee) from the time of purchase. In order for the product to be eligible for Credit make sure that these following conditions are met in 24 hours: We will only cancel a service if it has not been used and no progress has been made on it. If progress has been started, we will accept the cancellation but will only provide a partial refund (with a 3% refund fee) will be initiated. Refund Policy and Timeline At ONC Retail, we strive to ensure a smooth and transparent refund process for all our customers. Below is a detailed breakdown of the refund timelines based on the payment method used, excluding any applicable bank holidays. 1. Refund for Card Payments (Credit/Debit Cards) For transactions made using credit or debit cards, the refund process may take between 7 to 15 working days from the date of initiation. This period excludes any bank holidays that may impact processing times. Reason for Timeline: Card payments involve processing through various intermediaries (banks, payment processors), which can lead to slight delays in the refund being credited back to your card. 2. Refund for UPI Payments For payments made through Unified Payments Interface (UPI), refunds are typically processed within 3 to 7 working days, excluding bank holidays. Reason for Timeline: UPI transactions are generally faster as they involve fewer intermediaries. However, some delays can still occur due to the involvement of your bank and UPI platform processing times. 3. Refund for Internet Banking Transactions For customers who have used Internet Banking for their purchases, the refund may take 5 to 9 working days from the date of request, excluding bank holidays. Reason for Timeline: Internet banking refunds may take slightly longer due to coordination between your bank and our payment processor to confirm the transaction reversal. 4. Refund for Wallet Payments For payments made through digital wallets (such as Paytm, PhonePe, etc.), the refund process may take between 7 to 10 working days, excluding bank holidays. Reason for Timeline: Digital wallets have their own refund policies and procedures, which may vary from one wallet provider to another. This timeframe allows for wallet providers to process the refund back into your wallet balance. Important Notes Bank Holidays: The above timelines are based on working days and exclude weekends and public holidays as recognized by the respective banks and financial institutions. Any bank holidays during the refund period may cause delays in the processing of refunds. Refund Processing Notification: Once a refund is initiated, we will notify you via email or SMS with an estimated completion date. Please note that the actual date when the refunded amount reflects in your account may vary depending on your bank’s processing time. Refund Discrepancies: If you do not receive your refund within the stated timeline, we recommend checking with your bank or wallet provider first. If there are any issues, feel free to contact our support team for further assistance. This policy ensures that our customers are fully informed of the expected refund processing times depending on their mode of payment. Please understand that while we strive to complete refunds as quickly as possible, certain delays may be out of our control due to third-party payment processors and banking institutions. HOW TO INITIATE A REQEST OF RETURN/CANCELLATION Contact US : Help You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us. If you have a request for cancellation or refund, or if you have any questions or need clarification, please feel free to contact us.